At The Fasteners Online Store, we strive to provide a seamless shopping experience. However, we understand that situations may arise where you need to cancel an order. Please review our cancellation policy below:
Order Cancellation Window:
- You can cancel your order within 1 hour of purchase. After this time, your order may have already been processed or shipped, and cancellations will not be possible.
How to Cancel:
- To cancel an order, please contact our customer service team On WhatsApp immediately. Provide your order number, and our team will assist you in processing the cancellation.
Refunds:
- If your cancellation request is approved, we will process a full refund to your original payment method. Refunds may take 5-7 business days to appear depending on your bank or payment provider.
Non-Cancellable Items:
- Orders that have already been shipped or customized items (e.g., engraved fasteners) are non-cancellable and non-refundable.
Order Modifications:
- If you wish to modify your order (such as changing the quantity or items), please contact us as soon as possible. Once the order has been processed or shipped, modifications may no longer be possible.